Airline complaints soar, on-time improves a bit

On-time departures are adult … and so are complaints

Here’s a takeaway from a Department of Transportation’s latest Air Travel Consumer Report: airline complaints skyrocketed this past July. Consumers filed 1,285 gripes with DOT. That’s adult 14 percent over Jun 2011 figures, and and a full 17.1 percent over Jul 2010 numbers.

Complaints concerning a diagnosis of infirm fliers likewise soared. There were 56 of them in Jul 2011. Contrast that with Jul 2010’s 31 complaints, and Jun 2011’s 48 complaints.

Interestingly, a spikes come even as on-time opening softened a bit. DOT’s Bureau of Transportation Statistics (BTS) says, overall, airlines racked adult an on-time attainment rate of 77.8 percent in Jul 2011 – adult from Jun 2011’s 76.9 percent figure, and Jul 2010’s 76.7 percent number.

BTS reports 5.69 percent of carriers’ flights were behind in Jul 2011 since of weather. Contrast that with Jun 2011’s 6.06 percent.

Hawaiian Airlines available a best on-time attainment rate. 95.1 percent of a flights got to a embankment on time. Atlantic Southeast Airlines had a misfortune on-time attainment rate. The carrier, that operates underneath a Delta Connection banner, managed a small 69 percent on-time attainment rate.

Other things BTS looks during embody mishandled baggage, and incidents involving pets.

Airlines mishandled a bit some-more bags this July, when there were 3.71 such reports per 1,000 passengers. In Jun 2011 a figure was 3.57 per 1,000. The Jul 2010 series was 3.69 percent per 1,000 fliers.

Fewer pets were reported to have died or been harmed in Jul 2011 compared to a same duration a year progressing – 6 as compared to eight. Still, 5 of those 6 animals this Jul died.

So, is airline use removing improved or worse? Tell about your practice of late.

Story by Jerry Chandler

(Image: millicent_bystander)

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